Over the past 10 years, Vocalcom has provided world-class contact center solutions. With a global presence and over 250 000 agents using our systems daily, Vocalcom occupies a leadership position in today's call center marketplace.
These solutions have allowed our customers to efficiently service their clients by using advanced feature, rich functionality and superior stability.
Vocalcom has caught the attention of industry analysts, which have awarded Vocalcom the Product of the Year Award for 5 consecutive years. In 2006 Vocalcom received the innovation award for for its new IP multi channel platform
These solutions have allowed our customers to efficiently service their clients by using advanced feature, rich functionality and superior stability.
Vocalcom has caught the attention of industry analysts, which have awarded Vocalcom the Product of the Year Award for 5 consecutive years. In 2006 Vocalcom received the innovation award for for its new IP multi channel platform
Hermes.Net Software Features
- V-Server – Vocalcom’s ACD based on Intel Dialogic & HMP technology – Works with any other already installed PBX or in standalone mode
- Administration – Configure campaigns settings • Inbound, outbound, e-mail, web-callback. • Call files, Dial plan, Overflow strategy, IVR and sound messages. – Manage Human resource (Skills and supervision group, opening hours, holidays)
- Script designer – Visually design workflow script for the agents. – Display information from databases and proprietary applications.
- IVR Editor – Visually design automated voice response scenario with pre-recorded message or speech synthesis. – Connect to external databases and web-services.
- Reporting – Generate reports on your production statistics. (Number and type of calls by period, by agent, etc.)
- Supervision – Monitor your agents and production statistics in real time, define custom alerts, listen, whisper or intrude in any conversation. Customize the interface to see only what you need.
- Agent – Provide the agent with all the telephony function and access to the script workflow
Complete Call Center Solution in Single Server
- ACD(Automatic Call Distribution)
- Integrated IVR
- Dialer(Preview, progressive & Predictive)
- 100% Voice Recording
- Screen Pop-Up
- Supervisor / Agent Interface
- Real Time Supervision
- MIS & Reporting
- Web Chats / Web Callbacks and Many More
