IP Office An All-In-One Solution

With Avaya IP Office, you can choose the solution that is right for your business. Use it as PBX with hundreds of features. Up to 256 extensions. Display phones. Desk and PC-based IP Phones and consoles. Paging. In-building wireless. Standards-based interoperability with other PBXs. Use it as a data solution to deliver both local area and wide area networking capability. Integrated dual-speed LAN ports for linking computers and high-speed access to the Internet. Integrated firewall. Remote access server. IP Office also provides networking capability so you can deploy the solution that's right for your business across a number of locations with one central management point. Link your offices on one phone system with centralized administration and shared messaging. IP Telephony and VoIP. The IP Office is also an applications platform delivering the tools that could help you improve customer service and satisfaction, increase productivity, and boost your bottom line. Multimedia call routing—voice, e-mail and Web chat. Queue management. Up to 75 agents. Wallboards. Management by exception. Real-time tracking and analysis. The IP Office can also help businesses to improve productivity in the work place. Voicemail. Auto attendant. Unified voicemail/email. Personal Number. Call recording. Easy-to use graphical interfaces. Full synchronization with Microsoft® Exchange. Support for remote working is an integral part of the portfolio ensuring that home and mobile workers can work as effectively remotely as they could from an office location. The full IP Office solution is easily managed through IP Office Manager, a Microsoft® Windows®-based PC software application, that connects to the Avaya IP Office system using the TCP/IP protocol. Users will benefit from the PhoneManager Applications. Every IP Office platform protects your investments by supporting common software, telephones, and applications, and a range of device and user capacity. Expansion modules help you meet your changing or growing needs while retaining the cost-effectiveness of your original investment. Avaya IP Office 5402 Phone Avaya IP Office 5410 Phone Avaya IP Office 5420 Phone Full Range of IP Phones   The Avaya Small Office Edition is an ideal solution for branch offices of larger firms. With the Avaya Small Office Edition networked to Avaya IP Office or Avaya MultiVantage systems at the central office, you can benefit from the “transparent ” operation of many features across locations. That means easier call transfers, desk-to-desk dialing, caller ID, and more. Have multiple branch offices share the central office messaging system — it’s easy and less expensive. Equip multiple branch offices with the Avaya Small Office Edition and administer them all from one location. The Avaya Small Office Edition is the right choice for the executive teleworker who needs a full-featured phone system with Internet and e-mail capabilities, multiple extensions and maximum integration with the corporate office communications system. With the PhoneManager application, executives get a powerful solution for call control from the desktop, conference calls, even checking the latest call handling at the office (how many calls are coming in, who’s busy, etc.). Built-in VPN support keeps communications costs low and information secure. The Internet, eBusiness, wireless communications and a host of other advances are giving customers more information, more control and the ability to easily switch their loyalties. Relying on Avaya IP Office as a converged solution lets you take advantage of a wide range of capabilities from consolidating local/wide area networking to sophisticated communications applications like unified messaging and multimedia contact centers. The wide range of customer service and communications applications that are possible with Avaya IP Office can deliver many economic and operational advantages: lower network costs, simpler management, more productive use of personnel, lower travel costs, higher customer retention rates and more. Businesses that don’t embrace convergence will miss out. Quality advances in IP telephony are driving businesses to look at converging their LAN and WAN networks, even if only for internal communication. Small and medium size companies are leading the way —Avaya IP Office will help you get there. Wireless IP phones and full-featured IP deskphones are supported on all IP Office platforms. Today’s business organizations are more virtual, more collaborative, relying on an extended network of partners, suppliers and employees spread across remote locations. Avaya IP Office supports the critical applications and delivers the networking and remote access capabilities that enable extended enterprises to collaborate and communicate with speed and quality in a dynamic networked environment.     At the UK offices of his burgeoning business operations, Rod Stewart wanted a communications system in which every phone would tell a story about the future of communications - and he got it with the IP Office. Stewart’s business is kept in tune by a five member team that is constantly on the move -on tour or roaming the grounds of his sprawling estate which doubles as business headquarters. With Avaya IP Office, voice and Internet lines were merged into a single IP-based network so staff members can make phone calls while accessing e-mail and the Internet over a single broadband connection. When they are out of the office or on tour, Avaya IP Office makes it easy to set up conference calls. And because staff are now automatically notified on their mobile phone of any voice messages - everyone can stay footloose and fancy-free. When sports fans want tickets, or season ticket holders need service, the Boston Celtics organisation must be able to turn on a dime and respond quickly and efficiently. To keep their office game in shape, the Celtics rely on the Avaya IP Office solution. The IP Office delivers all of the features the Celtics need in a communication system, while allowing the flexibility to use either standard digital phones or IP-enabled ones. In the Celtics’ 15-agent contact centre, the IP Office solution supports ticket sales and customer service. Now calls from season ticket holders can be routed to agents specially equipped to handle their requests. And IP Office’s computer-based call tracking tool -eConsole - makes call centre management a slam dunk. The extensive reporting makes it easier to route calls appropriately, manage the call volume, and staff the centre. When the founders of Luxury Cruise Center, a rapidly growing travel services company, were preparing to launch their new venture, they knew they wanted to begin operations quickly and keep startup costs to a minimum. Avaya IP Office helped them meet both objectives, allowing the company to get up and running, and handle calls a full week ahead of schedule. IP Office delivers full functionality for the 20-agent contact centre, including real-time and historical contact data, incoming call identification, wallboards, and IP and CTI capability. Agent reports make it easy to track agents’ strengths and weaknesses, and implement skills-based routing. And managers like the idea that they can keep tabs on operations from anywhere, as long as an Internet connection is available.

Compact : An all-in-one communications system for small and medium-sized businesses and branch offices.

Flexible : Works in key or PBX mode; lets users implement additional IP capabilities, applications, and capacity as needed.

Comprehensive : Supports a broad array of calling features (e.g. call queue management, bridging, delayed call forward) as well as robust auto attendant, messaging, contact center and conference bridge capabilities.

Applications : Supports an extensive portfolio of continually enhanced next generation applications including Web-based conferencing, Wi-Fi mobility, and PC softphone mobility.

Compatible : Supports a wide range of endpoints: traditional analog, digital, cordless, IP-based, and DEFINITY series phones. Supports analog and digital trunks, and provides feature transparency with Avaya Communication Manager systems. It is built with broad standards support for 3rd-party devices, providing excellent flexibility for wired and wireless network integration.

Secure : IP Office allows businesses to use a VPN for voice traffic, making it easy for staff to work from remote locations. Security standards such as L2TP and IPsec ensure that information is protected.

Affordable : Convergence capabilities are included at no cost (firewall, DHCP server, RAS, RIP-2), and so are all the capabilities businesses need to get going: flexible call handling options, messaging, conferencing, caller ID and loads more. Businesses pay for enhanced features only when they need them, and expand at a low cost with options like embedded messaging and auto attendant, IP trunking, WAN, wireless LAN, and enhanced PC-based voicemail capabilities.

Manageable : IP Office is easy to administer. The IP Office System Manager application provides SNMP-based remote manage-ment and makes it possible to manage multiple sites. SNMP alarms visually highlight problems in the network (e.g., trunk faults,module faults) so businesses can detect and resolve network problems remotely, before they impact performance.